Contact Us

 

 

  

Email us

Contact the team

 

Lisa Turnbull 

CEO
lisa.turnbull@nzx.com

Natalia Roum

Business Development Manager
natalia.roum@nzx.com

 

Sam Alrashed

IT Operation Manager
sam.alrashed@nzx.com

Support Team

+64 9 414 2200
support@nzxwt.com

Physical location

Unit 1, Level 3, Lifestyle Centre,
260 Oteha Valley Rd, Albany 0632, Auckland

PO Box 300870, Albany 0792, Auckland

How to find us

Our office is up the ramp. To find us please drive into the Lifestyle Centre car park on Corban Ave then turn left up the ramp by Freedom (3 Roof Top Parking) then turn hard right at the top and we are in the far right-hand corner as you look back towards Corban Ave. The visitors parking is #208 and #209.

Outside office 2

Making a complaint

Contact us: Internal complaints process

NZX Wealth Technologies is committed to resolving your complaint quickly and fairly. If you are not satisfied with our product or service, please contact us at:

NZX Wealth Technologies Limited
Unit 1, Level 3, 260 Oteha Valley Road,
Albany, Auckland 0632

Email: NZXWT.Compliance@nzx.com

We will assess the information provided by you and review your complaint. We will then report the conclusion of our review to you.

 

Taking a complaint further: External complaints process

If you are not satisfied with our conclusion of the review and if we have no further information to provide to you, a deadlock letter will be issued to you to. You have access to a free, independent dispute resolution service, and that service may help to investigate or resolve the complaint if it is not resolved to your satisfaction using our internal complaints process described above.

NZX Wealth Technologies is a member of the Financial Services Complaints Limited (FSCL) independent dispute resolution scheme. If your complaint has reached deadlock or cannot be resolved with us, you may refer it to FSCL and request an external review. Contact details for FSCL are as follows:

Financial Services Complaints Limited
PO Box 5967, Wellington 6140

Phone: 0800 347 257
Email: complaints@fscl.org.nz

FSCL will not charge you a fee to investigate or resolve a complaint.